Frequently Asked Questions
I am using an iPad or iPhone. When I log into Clever, certain links don't work (I get a white screen).
If you are using an iPhone or iPad, the Clever plug-in is installed differently than it is if you are using a traditional laptop or desktop computer. The Clever plug-in is an app in the App Store. On your iOS device (iPhone or iPad), go to the following page to install the Clever App on your iPhone or iPad: https://apps.apple.com/us/app/clever/id1134186971 .
I have an Android Phone or Android Tablet. I can login to Clever, but most apps prompt me for a username and password.
Unfortunately, Clever does not support the Android platform at this time.
I am able to login to Clever, but after clicking on most of the apps, I am asked for another username and password.
This behavior is almost always because the Clever extension has not been installed. Follow the instructions in the mailing that was sent home to install the Clever extension. If you are using an iPhone or iPad, see the item in this section that begins with "I am using an iPad or iPhone."
After pressing the "Login with Google" button, I get a screen that says "Uh Oh! We were not able to authenticate using Google email." I don't even have a spot to enter a username and password.
This usually means that someone else is already logged into another Google account in this browser. The easiest long-term solution to this is to have a separate web browser for each person who uses the computer. Directions for installing other browsers can be found here.
The second way to deal with this issue is to visit the following link and then try to login to Clever again. It will sign out any users currently logged into the browser. https://accounts.google.com/Logout
How do I connect my district Chromebook to my home WiFi?
Connecting to WiFi
When you power on the Chromebook, it will eventually come to a login screen. Click the clock in the lower right corner of the screen. A menu will appear.
In the menu, you will see the WiFi symbol (look at the black symbol in the "Chromebooks" bar above for reference). Click the words beneath it.
You will now see a list of available WiFi networks. Click the name of the one to which you wish to connect.
When prompted, enter the password for your network. Press Connect.
The icon should fill in at least partly (rather than be empty). This means you are connected.
After entering a new password into a Chromebook, all I get is a white screen or black screen.
This occasionally happens. When it does, hold the power button in for 30-60 seconds, which will force the machine to shutdown. Then, power it on again. This will usually return the machine to normal operation.
When I turn on a borrowed school Chromebook (and my password hasn't recently changed), all I get is a white screen.
If after holding the power button in for 30-60 seconds to force the machine to shutdown does not return the machine to normal operation, the Chromebook to be serviced by the district IT staff. Click here to enter a ticket and the district IT staff will make arrangements with you to swap the Chromebook for another.
My Chromebook keeps dropping the connection to a Google Meet session.
There are several possible reasons for this. The most common are:
High CPU Usage - A Google Meet session is a big task for any computer. Minimizing other tasks being performed by the Chromebook during a Meet session is a good practice. (a) Close all unnecessary tabs and apps before joining the Meet session and keep them closed during the session. (b) Set your video send/receive resolution to 360p (click the three dots in the lower right corner of Meet, choose Settings, Choose Video, and set both Send and Receive to 360p). (c) Don't connect external USB devices to the Chromebook.
Ensure you are on the current version of ChromeOS before joining Meet - Click the clock in the lower right corner, click the "wheel" icon to open Settings, click the "About ChromeOS" link on the left. That will display the current version of ChromeOS. If updates are available, they will either start installing automatically or an "Update" button will display that you can click to start the process. Allow any updates to complete and when they are complete, restart the computer.
My microphone is not picking up any sound in Google Meet.
Watch this video for some microphone troubleshooting tips for Google Meet.